Allgemeine Geschäftsbedingungen

für die Hotellerie (AGBH) mit geänderten Stornobedingungen

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Cancellation conditions and withdrawal

According to § 18 para. 1 line 10 FAGG (Distance and Outward Transactions Act), there is no right of withdrawal free of charge for the online booking of accommodation, not even a 14-day right of withdrawal. Cancellation is possible by unilateral declaration of the contracting party only with payment of cancellation fees:

We recommend that you take out travel cancellation insurance, which you can take out at any travel agency or insurance office or online before booking.

You can withdraw from the tour at any time before the start of the tour. The date of receipt of the written cancellation declaration by us is decisive.

Our cancellation fees for the holiday flats are as follows in case of cancellation:

  • up to 10 weeks before arrival 40% of the tour price
  • up to 5 weeks before arrival 70 % of the travel price
  • from 14 days before arrival 100% of the travel price
  • from the day of arrival 100% of the travel price

If we manage to find another tenant for the same period and under the same conditions, only 20% of the rental price will be charged, regardless of the cancellation date.

Corona / Covid-19

Please observe the current test obligations and entry regulations before entering Austria and when returning to your home country. Please inform yourself comprehensively about the respective applicable regulations. Irrespective of the general regulations, we may require tests or proof to ensure the safety of you, our staff and other guests.

Corona is no longer a blanket cost-free cancellation reason for your trip booked with us, as Corona is known to be an event. Only in the case of a lockdown in Tyrol or Austria at the time of your travel dates, you can withdraw from the contract, as fulfilment is then not possible. In this case, you will be refunded any payments made. Further payments or claims for compensation against us are excluded in this case.

You should also take out travel cancellation insurance for your own Corona illness, as this is not a cost-free reason for cancellation.

Otherwise, the general cancellation conditions as described above apply.

Cancellation conditions and withdrawal (PDF) >>